This privacy notice sets out how Viga Homes uses and protects any information provided by any customer who is looking for a new home to purchase or has purchased a new home from us from the point of reservation until after completion.

 

Viga Homes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

 

Viga Homes may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from July 2024.

 
We may collect the following information:

• Personal information, details and identifiers such as name, title, addresses, email addresses, phone numbers, family members, details of availability.
• Marketing preferences including preferred contact methods, property types, locations of interest, developments of interest and incentives of interest.
• Information relevant to customer surveys and/or offers.
• Information that is necessary to comply with our legal requirements to prevent money laundering.
• Information that is necessary to facilitate the sale should you decide to purchase one of our properties.

 

We require this information for the following reasons:

 

Direct Marketing

• We may use the information to market properties and developments which may be of interest to you. If you choose to note your interest or opt to receive further information on certain properties and/or developments, the information that you submit to us will be stored in our internal computer systems and forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor.
• Your information will remain within these databases for marketing until you specifically request removal from the list. You can do this by requesting removal via email to [email protected] or unsubscribing using the unsubscribe links contained in any emails sent via MailChimp.
• While your contact details remain within our database, you will receive periodic contact from us. We may periodically contact you about new products, special offers or other information which we think you may find interesting using the contact details which you have provided. We may contact you by email, phone, or post.

 

Property Purchases

• As mentioned above, we will need to process your personal information to facilitate the sale should you decide to purchase one of our properties.
• We will use your details to contact you, your selling agent, solicitor and financial advisor to ensure the sale progresses smoothly.
• Personal details, payment and transaction information will also be used when dealing with and carrying out client choices options selected by you in relation to the property.
• After you have moved in, your details will be used by Viga Homes or our advisors and subcontractors for any matters pertaining to the after-sales procedures.
• Where applicable, your contact details may be shared with the relevant management company and/or management agent(s).
• Your details will be kept at least until the completion of the purchase of your new home and the duration of the warranty period.
• Except for our advisors (for example solicitor, agent, auditor) your details will not be shared or sold to any other parties.

 

Managing our Business and Internal Record Keeping

• We may use the information to ensure that we operate efficiently and manage our business properly.  

 

Improving our Products and Services

• We may use the information to improve our products and services.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or post. We may use the information to customise the website according to your interests.

 

Security

• We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we Use Cookies

• A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
• We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
• Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
• You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to Other Websites

• Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should look at the privacy statement application to the website in question.

 

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Viga Homes Limited, Suite 2 Beresford Court, 6-8 Beresford Lane, Ayr, KA7 2DW or emailing us at [email protected].
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
• We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you under the GDPR Act 2018. If you would like a copy of the information held on you, please contact us.
• If you believe that any information we are holding on you is incorrect or incomplete, or you wish for your personal information to be removed, please write to or email us as soon as possible. On receipt of instruction, we will promptly follow your request.